Terms of Service

Effective Date: 5 June 2026

Welcome to Velora Wellness Group. These Terms of Service govern your access to and use of our website, products and services. By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service.

Please read these terms carefully before using our website.

1. About Velora Wellness Group

Velora Wellness Group operates an online wellness store offering supplements, skincare products, wellness monitoring devices, educational materials, private blood testing services and wellness-related products.

Throughout these Terms of Service, "we", "us" and "our" refer to Velora Wellness Group. "You" and "your" refer to the customer or website user.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age or have permission from a parent or legal guardian.

• You have the legal capacity to enter into binding agreements.

• All information provided by you is accurate and complete.

3. Product Information

We make reasonable efforts to ensure product descriptions, images, pricing and specifications are accurate.

However:

• Product images are for illustrative purposes only.

• Colours and packaging may vary.

• Product availability may change without notice.

• We reserve the right to correct errors, inaccuracies or omissions at any time.

4. Health Disclaimer

Information provided on this website is intended for general educational and informational purposes only.

Our products and content:

• Are not intended to diagnose, treat, cure or prevent any disease.

• Do not constitute medical advice.

• Should not replace consultation with a qualified healthcare professional.

You should always seek professional medical advice before commencing any health, wellness, dietary or supplementation program.

If you have a medical condition, are pregnant, breastfeeding or taking medication, consult your healthcare provider before using any product purchased through our website.

5. Educational Content

Educational materials, articles, guides, courses and resources available through Velora Wellness Group are provided for informational purposes only.

No educational material should be interpreted as medical, healthcare, legal or financial advice.

6. Orders

All orders placed through our website are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order.

• Limit quantities purchased.

• Restrict sales to particular regions.

• Verify information before accepting an order.

If an order is cancelled after payment has been received, a full refund will be issued.

7. Pricing

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may be changed at any time without notice.

Applicable taxes and shipping charges will be displayed during checkout.

8. Payment

Payment must be received before products are dispatched.

We accept approved payment methods displayed at checkout.

By submitting payment information, you warrant that:

• You are authorised to use the payment method provided.

• The payment information supplied is accurate.

9. Shipping and Delivery

Delivery timeframes are estimates only and may vary depending on location, carrier delays or circumstances beyond our control.

Velora Wellness is not responsible for delays caused by:

• Shipping carriers

• Customs processing

• Natural disasters

• Industrial action

• Events outside our reasonable control

Risk in products passes to you upon delivery.

10. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Nothing in our Return & Refund Policy limits your rights under Australian Consumer Law.

11. Subscription Products and Recurring Orders

Where subscription services are offered:

• You authorise recurring charges according to your selected subscription plan.

• You may modify or cancel your subscription through your account or by contacting us.

• Subscription pricing may change upon reasonable notice.

Cancellation will apply to future billing periods and will not affect orders already processed.

12. Wellness Monitoring Devices

Wellness monitoring devices are intended to provide general wellness information and are not medical devices unless specifically stated otherwise.

Data generated by wellness monitoring products:

• Is not intended for diagnosis or treatment.

• Should not be relied upon as a substitute for professional medical assessment.

13. Intellectual Property

All content on this website is owned by or licensed to Velora Wellness Group, including:

• Logos

• Branding

• Product descriptions

• Images

• Graphics

• Website content

• Educational materials

You may not reproduce, distribute, modify or exploit any content without prior written permission.

14. User Conduct

You agree not to:

• Use the website unlawfully.

• Interfere with website functionality.

• Attempt unauthorised access to systems or data.

• Upload malicious software or code.

• Misrepresent your identity.

We reserve the right to suspend or terminate access where these terms are breached.

15. Limitation of Liability

To the maximum extent permitted by law, Velora Wellness Group excludes all liability for indirect, incidental, consequential or special loss arising from:

• Use of the website

• Purchase or use of products

• Reliance on website content

• Delays or interruptions in service

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to the remedies required by law.

16. Third-Party Services

Our website may contain links to third-party websites, applications or services.

We are not responsible for:

• Third-party content

• Third-party privacy practices

• Third-party products or services

Accessing third-party websites is at your own risk.

17. Privacy

Your use of our website is governed by our Privacy Policy.

By using our website, you consent to the collection, use and disclosure of information in accordance with our Privacy Policy.

18. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies available under the Competition and Consumer Act 2010 (Cth) or any other applicable Australian consumer protection legislation.

19. Changes to These Terms

We reserve the right to amend these Terms of Service at any time.

Updated versions will be published on our website and will take effect immediately upon publication.

Continued use of the website constitutes acceptance of any updated terms.

20. Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

Any dispute arising from these terms or the use of our website shall be subject to the exclusive jurisdiction of the courts of New South Wales.

21. Contact Us

For questions regarding these Terms of Service, please contact:

Velora Wellness Group

Email: hello@velorahc.com.au

Phone:  1300 835 672

Business Address: PO Box 192, North Richmond NSW 2754